Refund policy

Refund & Return Policy

Last updated: Jan 17th, 2026

Due to the nature of our products and fulfillment process, all sales are final unless a verified fulfillment or product issue is confirmed and approved. Please read this policy carefully before placing an order.

By completing a purchase, you agree to the terms outlined below.

Important Policy Summary

We do not accept returns for buyer’s remorse or preference-based reasons
Refunds or replacements are issued only for verified defects or fulfillment errors
All claims must be submitted promptly to allow review and approval
Refunds and replacements are subject to fulfillment partner approval

Eligible Refunds & Replacements

A refund or replacement may be considered only if all of the following conditions are met:

The product arrives damaged, defective, or incorrect
The issue is reported within 7 days of delivery
The customer provides:
- Clear photo evidence
- A brief written description of the issue
The claim is reviewed and approved

Approval is not automatic. If approved, the resolution (refund or replacement) is determined at our discretion based on fulfillment review guidelines.

Claim Submission Window (Important)

To ensure timely review and coordination with our fulfillment partners:

All issues must be reported within 7 days of delivery
Claims submitted after this window will not be eligible for refunds or replacements

This timeline allows us to submit and process claims properly and is strictly enforced.

Replacement vs Refund Determination

If a claim is approved:

We may issue a replacement or a refund, at our discretion
Replacement shipments (if applicable) are processed once approval is confirmed
Refunds are issued to the original payment method

We reserve the right to deny a refund if a replacement is deemed the appropriate resolution.

Non-Refundable & Non-Returnable Situations

Refunds, returns, or replacements will not be granted for:

Buyer’s remorse or dissatisfaction with results
Incorrect or incomplete shipping addresses
Unclaimed or refused packages
Packages marked as delivered but reported missing
Delays caused by carriers or customs
Customs duties, taxes, or import-related issues
Orders that have entered fulfillment or preparation
Products damaged due to misuse, storage issues, or normal wear
Packages abandoned or destroyed by the carrier
Promotional, discounted, or final-sale items

International Orders & Customs

International orders are shipped Delivery Duties Unpaid (DDU).

Customers are responsible for:

Customs duties
Import taxes
Brokerage or handling fees

We are not responsible for delays, holds, rejections, or non-delivery caused by customs authorities, and such situations are not eligible for refunds or replacements.