Shipping policy

Shipping Policy

Last updated: Jan. 17th, 2026

Thank you for shopping with us. Please review our shipping policy carefully before placing an order. By completing your purchase, you acknowledge and accept the terms outlined below.

High-Demand Fulfillment Notice

Due to exceptionally high demand, our products are fulfilled and shipped in carefully managed batches to maintain quality, accuracy, and consistency.

As a result, fulfillment and delivery timelines may be longer than standard e-commerce expectations. This demand reflects the rapid growth of our customer community and our commitment to scaling responsibly rather than rushing orders.

We are actively improving our fulfillment operations and logistics processes to reduce delivery times over time.

Order Processing & Fulfillment

Orders are fulfilled through U.S.-based fulfillment centers.

Typical fulfillment time is 1–5 business days
Fulfillment timelines begin once an order is accepted for processing
Orders cannot be edited, redirected, or canceled once fulfillment has begun

All processing and fulfillment timelines are estimates only, not guarantees, and may vary due to demand and operational volume.

Shipping & Delivery Estimates

Shipping times vary based on destination, carrier, and shipping method selected at checkout.

United States

Standard shipping typically takes 2–4 business days after fulfillment
Express shipping typically takes 1–3 business days after fulfillment

International

International delivery typically takes 3–5 business days after fulfillment, depending on destination and carrier routing

Delivery timelines are estimates, not guaranteed delivery dates. Carrier delays, customs processing, weather events, and volume surges may impact transit times.

Shipping Origin

All orders are shipped from United States fulfillment centers.

Shipping Rates

Shipping rates are calculated at checkout based on:

Package weight
Destination
Selected shipping method

Any promotional shipping offers will be clearly displayed at checkout.

Tracking Information

Tracking details are sent via email once your order ships.

Please allow 24–48 hours for tracking information to update after shipment confirmation.

Address Accuracy

Customers are responsible for ensuring their shipping information is complete and accurate.

We are not responsible for:

Orders shipped to incorrect or incomplete addresses
Delivery failures or delays caused by address errors
Packages returned due to invalid address information

Reshipping fees may apply for returned orders.

Lost, Stolen, or Missing Packages

Once an order is marked “Delivered” by the carrier, responsibility transfers to the customer.

We are not liable for:

Stolen packages
Missing packages after confirmed delivery
Deliveries to shared mailboxes, apartment offices, or mailrooms

If a delivered package cannot be located, customers must contact the carrier directly.

Carrier Delays & Service Disruptions

We are not responsible for delays caused by:

Carrier service disruptions
Weather or natural events
Customs inspections
Incorrect carrier scans or routing issues
High shipping-volume periods

International Orders & Customs

International shipments are sent under Delivery Duties Unpaid (DDU) terms.

Customers are responsible for:

Customs duties
Import taxes
Brokerage or handling fees charged by the destination country

We are not responsible for delays, holds, or rejections caused by customs authorities.

Country-Specific Restrictions

Shipping to Alaska and Hawaii is currently unavailable
We do not ship to APO/FPO/DPO (military) addresses
United Kingdom: A valid EORI number is required. Orders without an EORI number may be placed on hold

Refused or Undeliverable Packages

If a shipment is refused or returned as undeliverable:

Original shipping fees are non-refundable
Additional shipping costs may apply
Refunds (if applicable) are processed only after inspection

Limitation of Liability

To the maximum extent permitted by law:

Our liability is limited to the purchase price of the product
We are not responsible for indirect, incidental, or consequential damages related to shipping or delivery delays